This policy explains what you pay for, when a subscription renews, how to cancel, and when a
refund is and is not given. It is published by RAIMS Digital Technologies SP LLC for
Risper CRM - TAX and forms part of our Terms & Conditions.
1. Try before you pay
New accounts are offered a free trial of the length stated at sign-up, with no payment taken
to start it. The trial is the opportunity to decide whether the Service suits your business, and
it is why refunds after the fact are limited. If the Service is not right for you, simply do not
subscribe when the trial ends.
2. Subscription periods and automatic renewal
- Plans and add-ons are sold monthly, quarterly or yearly, and are charged in advance
for the whole period.
- Subscriptions renew automatically at the end of each period, at the price
then in force, until cancelled.
- Where you have authorised a recurring payment mandate, each renewal is charged to it
automatically.
- We send a reminder before a renewal so that a renewal is never a surprise. Keeping the email
address on your account current is how you receive it.
3. How to cancel
- Cancel from inside your account, or write to
privacy@rispercrm.tax from the account's email address.
- Cancellation stops the next renewal. It does not shorten or refund the
period already paid for — you keep full access until that period ends.
- Cancelling a single add-on stops that add-on's line at the end of its current period; the
plan continues.
- Cancelling during a free trial costs nothing and stops any charge from being taken.
4. When we do give a refund
We refund in these cases:
- Duplicate or erroneous charge — the same period charged twice, or an amount
charged in error. Refunded in full.
- A charge taken after a valid cancellation — refunded in full.
- A failure that makes the Service materially unusable and that we cannot
resolve within a reasonable period after you report it — refunded pro rata for the unusable
part of the paid period, or credited, at your choice.
- Service credits under the Service Level Agreement — where an availability
target was missed, per our
Service Level Agreement.
- Where UAE consumer protection law requires it — nothing in this policy
removes a right you have under Federal Law No. 15 of 2020 on Consumer Protection or its
implementing regulations.
5. When we do not give a refund
- Change of mind after a paid period has begun, where the trial was available to you.
- Part-used periods on cancellation — including the unused months of a quarterly or yearly
plan.
- Not using the Service, or not using the seats, storage or add-ons you bought.
- Suspension or termination caused by your breach of the
Acceptable Use Policy or of the Terms.
- Downtime or failure caused by something outside our control — your own network, your own
device, a third-party provider you connected, or a force majeure event.
- Fees charged by your own bank or card issuer, including cross-border and currency-conversion
fees.
- Free add-ons, and beta or preview features, which carry no charge and no credit.
6. Upgrades and downgrades
- Upgrading takes effect immediately. You pay the difference for the remainder
of the current period, calculated pro rata.
- Downgrading takes effect at the next renewal, not immediately, and no refund
is given for the difference in the current period. Check before downgrading that your data fits
inside the smaller plan's limits — seats, documents and file sizes are enforced.
7. Taxes and currency
Where UAE Value Added Tax applies, it is added at the prevailing rate and shown on your tax
invoice; a refund includes the VAT element of the amount refunded. Prices may be displayed in
your local currency for convenience, but unless stated otherwise at checkout the amount charged
is the AED amount shown there. We do not refund a difference caused by your bank's exchange rate
or its cross-border fee.
8. How to request a refund, and how long it takes
- Write to privacy@rispercrm.tax from the account's email
address, with the invoice or payment reference and what went wrong.
- We acknowledge within 5 business days and decide within 14 business days.
- Approved refunds are returned to the original payment method and normally
reach you within 7–14 business days, depending on your bank. We cannot refund to a different
card or account.
9. Failed payments
If a renewal payment fails we notify you and retry. If it stays unpaid, the account is
suspended and then, after the window in our
Data Deletion & Retention Policy, deleted. Paying the
outstanding amount during the suspension window restores the account in full.
10. Chargebacks
If you believe a charge is wrong, contact us first — it is faster than a chargeback and we
will fix a genuine error without argument. Raising a chargeback without contacting us may lead to
the account being suspended while the dispute is resolved.
11. Contact
RAIMS Digital Technologies SP LLC
Billing: privacy@rispercrm.tax
