This Acceptable Use Policy sets out what you may not do with Risper CRM - TAX. It
protects the other businesses on the platform as much as it protects us, and it forms part of our
Terms & Conditions. Breaking it is grounds for immediate suspension.
1. Obey the law
You must not use the Service for anything unlawful under UAE law or under the law that applies
to you, including Federal Decree-Law No. 34 of 2021 on Combatting Rumours and
Cybercrimes, the UAE data protection legislation, sanctions and anti-money-laundering
rules, and tax and labour law.
2. Do not misuse other people's data
- Do not upload personal data you have no lawful basis to hold.
- Do not upload data obtained by scraping, buying or trading a list where the people on it did
not consent and have no relationship with you.
- Do not use the Service to profile or track individuals in a way they would not expect.
- Do not upload special-category data (health, biometric, religious, political) unless you have
a lawful basis and appropriate safeguards for it.
3. Messaging and marketing
- Do not send unsolicited bulk email, SMS or WhatsApp messages through the Service or through a
provider you have connected to it.
- Every marketing message you send must identify you and must offer a working way to
unsubscribe, and you must honour an unsubscribe promptly.
- Do not use the Service to send phishing, scam, deceptive or misleading messages, or to
impersonate another person or business.
- Comply with the terms and policies of any messaging provider you connect — including WhatsApp
Business, email providers and SMS gateways. A ban imposed on you by such a provider is not a
fault of the Service.
4. Content
Do not store, send or publish through the Service any content that is unlawful, defamatory,
obscene, hateful, harassing, that infringes intellectual property or privacy rights, that
offends against the public order or morals of the UAE, or that you have no right to hold.
5. Security
- Do not attempt to access another customer's account, data or tenancy.
- Do not probe, scan or test the security of the platform without our prior written
permission, and do not attempt to defeat rate limits, quotas or plan limits.
- Do not upload or distribute malware, or use the Service as part of an attack on any system.
- Do not share, sell or reuse login credentials, and do not share one staff login between
several people.
- Report a vulnerability you find to privacy@rispercrm.tax
rather than exploiting or publishing it. We will not pursue a good-faith researcher who reports
responsibly and does not access other customers' data.
6. The software itself
- Do not copy, modify, decompile, disassemble or reverse engineer the Service, except where
that restriction is prohibited by law.
- Do not resell, sublicense, white-label or provide the Service to a third party without a
written agreement with us.
- Do not remove or obscure any notice, mark or attribution in the software.
- Do not use automated means to extract the Service's data or content at scale beyond the
export features provided, and do not use the Service to build a competing product.
7. Fair use of shared resources
The Service runs on shared infrastructure. Do not use it in a way that degrades it for other
customers — for example, automated loops that generate excessive requests, storage used as a
general file-hosting service unrelated to your business records, or bulk processing far outside
normal business use. Where usage threatens the platform we may throttle it, and we will contact
you before taking anything further where circumstances allow.
8. AI features
Do not use the AI assistants to generate unlawful, deceptive or harmful content, to produce
material that impersonates a real person, or to attempt to extract another customer's data. See
our AI Features Disclaimer.
9. What happens if you break this policy
Depending on severity, we may warn you, throttle or restrict a feature, suspend the account
immediately, remove offending content, terminate the agreement, or report the matter to a
competent authority. Where the law and the circumstances allow, we will tell you what happened
and why. Suspension for a breach of this policy does not entitle you to a refund.
10. Reporting abuse
To report misuse of the Service, write to
privacy@rispercrm.tax with the details and any evidence you
have. We investigate every report.
